Seoul Bytes Help Center

We generally ship within 2 business days of billing/order. After we ship your box, it generally takes around:
  • 3 working days for within UAE
  • 10 working days for neighbouring countries
  • At the moment we do not ship to outside MENA region.

    *Plus a few days for customs clearance. This depends on the country but most countries clear within 2 days (but some countries can take up to 8 weeks). Please note, pick-up may be required due to customs clearance quarantine depending on the country and customs office.

    **Due to delays with customs, postal service, extreme weather, and other delays, we kindly ask you to wait 6 weeks after you receive your tracking number until you inquire about the delivery of your box. Trust us. From experience, 99.99% of the times the box will arrive safely.

    • We accept all major credit cards and Paypal.

    All orders are processed in Arab Emirates Dirhams. For non-UAE customers, while the content of your cart may be displayed in your selected currency, you will check out using AED at the most current exchange rate. However, this is just an estimate and your bank/card company may charge a foreign exchange or transaction fee.

    Once we ship your package, we'll send you an email with a tracking number within 5 business days. You may also find the tracking number on your order notification email (click "View your order" button). Please also check your spam/junk folder or your "Promotions" tab if you use Gmail. You may also check within your account dashboard.

    Every package delivered internationally goes through customs. This process may take up to 7 days.

    For a complete invoice, please contact our Customer Care Team at seoulbytes@gmail.com.

    As long as your order has not been processed or shipped, you may cancel your order. However, we cannot make any changes if the order has been processed or shipped.

    Please refer to our Returns and Refunds policy.

    This could be due to many reasons. Most of the time, it's because you haven't activated your account (you should've received an account activation email when you first signed up). To activate your account, click here and enter the email address you used to subscribe. If you're still having trouble, simply contact the Customer Care Team at seoulbytes@gmail.com, and we'll do our best to assist you!

    While we are sad that you are leaving us, please contact our Customer Care Team at seoulbytes@gmail.com if you wish to delete your account.